Frequently Asked Questions
Everything you need to know about your eSoulbike experience.
How long does shipping take for e-bike conversion kits?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location and the specific warehouse stock.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Do eSoulbike products come with a warranty?
Yes, all our motors and batteries come with a standard 12-month warranty covering manufacturing defects and performance issues under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm.
Are the conversion kits compatible with all bicycle types?
Our kits are designed to be universal, but compatibility depends on your bike's wheel size and dropout width. Please check our compatibility guide or contact us with your bike model.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.